Call 911 for all Emergencies:

  • When someone’s life is in danger or there is an immediate threat to person or property
  • When a crime is in progress (e.g., a break and enter, assault, robbery, spousal dispute, etc)
  • When a serious crime has just occurred and the suspect may not be far or may return to the scene of the crime
  • When there is a good chance of arresting a crime suspect or preventing the development of a serious crime or public safety situation

When Making a 911 call:

  • Dial 911 and wait for an operator
  • Ask for Surrey RCMP
  • Briefly state the reason for the call ( e.g., I want to report a break and enter in progress)
  • Let the operator control the conversation. The questions are important to assist the officers who are attending. Be prepared to answer the following questions:
  • location of the emergency - include street name, building number, direction of travel (north, south, etc). If you live in a gated complex, give your intercom code
  • personal information - name, date of birth, address and phone number. Date of birth helps police to differentiate between people with the same name and assists in combating identity theft
  • incident check list - review the items on the attached incident check list to assist you in answering questions

Things to Remember:

  • Remain calm
  • Stay on the phone until you are told to hang up
  • Give all the information requested
  • Call takers do not dispatch police. Police will be dispatched to you by a dispatcher while you continue to speak to the call taker
  • If you dial 9-1-1 accidentally, stay on the line and advise the call-taker. If that call-taker cannot reach you or a busy signal is heard, the call-taker will send police
  • Misdialed calls tie up emergency lines and police resources

Non-Emergency Calls

Dial 604-599-0502 for all non-emergency calls. You should only use 911 when an immediate police response is required. Non-emergency calls may include:

  • Reporting a crime that has already been committed and no suspects are present (e.g., theft of your license plate, vehicle or home break-in, vandalism, fraud, etc)
  • Reporting suspicious activity or circumstance or less serious nuisance behavior
  • When you want follow-up information on a report you have previously made (Have your police file number available)

Call your District Office

  • To discuss on-going neighbourhood problems or concerns that may not require the police to attend (e.g., drug activity)
  • To obtain general information about community policing programs and services or enquire about how to become more involved in crime prevention

Facts About Cell Phones

A cell phone will not provide the police with any information regarding your location. Know your location when using a cell phone.

Please note: Police can obtain cell phone owner information should a caller not be able to provide it, but the process may cause very long delays in a response for service.

Incident Checklist

  • Date:
  • Time:
  • Location:
  • Suspect Vehicle
  • License #
  • Vehicle Model:
  • Colour:
  • Type:
  • Direction of Travel:
  • Suspect Description
  • Sex:
  • Age:
  • Height:
  • Ethnicity:
  • Complexion:
  • Eye Colour:
  • Eye Shape:
  • Hair Colour:
  • Length:
  • Hair Style: Build:
  • Beard/Moustache:
  • Tattoos/Scars:
  • Jewelry/Body Piercing: Glasses:
  • Accent:
  • Suspect Clothing
  • Hat: Emblem/Logo:
  • Shoe Style/Colour:
  • Jacket /Shirt Style/Colour:
  • Pants/Shorts Colour:
  • Type of Weapon

Other Resources

  • Crime Stoppers | 1 800 222 8477 (TIPS)
    www.solvecrime.ca
  • City of Surrey Bylaws | 604 591 4370
    www.surrey.ca
  • City of Surrey Graffiti Hotline | 604 591 4291
    graffiti@surrey.ca
  • ICBC Fraud Tip line | 604 661 6844
    www.icbc.com